Refund Policy

Effective Date: February 20, 2025

At Shopcserty, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as received.
• Be in its original packaging, with all tags and accessories included.
• Have proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including:

• Items that are damaged due to misuse, improper handling, or wear and tear.
• Any item returned more than 30 days after delivery.
• Clearance or final sale items.
• Gift cards.

3. Return Process

To initiate a return, follow these steps:

1. Contact us at [email protected] with your order number and reason for return.
2. We will provide you with return instructions and a return shipping address.
3. Ship the item back using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at [email protected] with details and a photo of the defective item.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank or credit card provider. If you still need assistance, contact us at [email protected].

6. Contact Information

For any questions about our return and refund policy, reach out to us:

Shopcserty
Email: [email protected]
Phone: +1 (361) 377-2537
Address: 16016 Babcock St Apt 22, San Diego, CA 92127, United States

We’re here to help and want to ensure your shopping experience with us is as seamless as possible!